Privacy Policy

A privacy policy states how you will respect the privacy of your website users. It says what information you will gather, how you will use it and how you will keep it secure. To modify the sample below for your business, download our sample privacy policy (DOC, 29K) - Opens in a new window.

Privacy policy

This privacy policy sets out how Chillifire uses and protects any information that you give Chillifire when you use this web service.

Chillifire is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Chillifire may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 17 August 2010.

What we collect

When you create or update a Chillifire account, place an order, or subscribe to our newsletter, we may collect the following information:

  • name, surname and company name;
  • contact information including email address and phone numbers;
  • demographic information such as postcode, postal address, and address of hotspot locations;
  • payment gateway accounts or bank account numbers; and
  • language or currency preferences and other information required to assemble a working hotspot service according to your specifications.

All users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Account Data' page.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To personalize your experience
    Your information helps us to better respond to your individual needs;
  • To improve our website
    We continually strive to improve our website offerings based on the information and feedback we receive from you;
  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs;
  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. This must be selected for Trust Guard Privacy verification);
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
    The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
    Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  • How do we protect your information?

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers' database, only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
    After a transaction, your private information (credit cards, etc.) will not be stored on our servers.

    Do we use cookies?

    A cookie is a small file which asks permission to be placed on your computer's hard drive. If your browser allows the storage of cookies a cookie file is added on your device. Cookies help analyse web traffic or let you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use cookies to:

  • help us remember and process the items in your shopping cart;
  • understand and save your preferences for future visits;
  • keep track of advertisements; and
  • compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
  • We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

    Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Do we disclose any information to outside parties?

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Online Privacy Policy Only

    This online privacy policy applies only to information collected through our website and not to information collected offline.

    Terms and Conditions

    Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.chillifire.net/terms/conditions.

    Your Consent

    By using our site, you consent to our privacy policy.

    Changes to our Privacy Policy

    If we decide to change our privacy policy, we will post those changes on this page.
    This policy was last modified on 17 August 2010.

    Contacting us

    If there are any questions regarding this privacy policy you may contact us via our Support Pages